How can we help?

Welcome to the Knownpoint Help Center! Search to find answers or browse categories below.

What type of records can Knownpoint retrieve?

We retrieve all types of records needed for your case: Medical & Billing, Physician Bills, Certified Documents, Pathology, Pharmacy…

What is PHI?

PHI stands for Protected Health Information. It includes any information that a covered entity, like a doctor or insurer, collects about one…

What is HIPAA?

HIPAA stands for the Health Information Portability and Accountability Act. It's a U.S. law that was passed in 1996. The law has several…

How long does it take to get medical records?

This depends on the responsiveness of the medical facility. Certain jurisdictions have laws in place that set a maximum turnaround time…